Terms of service

Authenticity Guarantee

You are purchasing a hand made product by ConvertedKicks. We promise to provide a quality handmade product using genuine authentic materials we source from fashion houses and second hand. Before we cut these items up to use the materials, we first check for its authenticity. Wether that be from the fashion house itself or more commonly, second hand. We mainly purchase second hand as this gives a new life to items otherwise damaged or unused. When we purchase second hand the items are double checked, both externally and internally to ensure authenticity. All products we make do come with a certificate of authenticity that can only be stamped and signed by 2 members of our team. 

Production time

Each product will have the estimated production time, sizing information and how the product is made in the description. We advise you read these details carefully before purchasing. The production time stated in the description is an estimated time, we do our very best to get the product made and shipped in the estimated time frame specified. Due to this product being made by hand and not produced on a factory line we hope you can understand this time frame. The time frame may change as we may face unforeseen circumstances which are out of our control that could cause a delay. The estimated time for production can be changed at any time without notice.

Refund/Cancellation 

Once production starts, unfortunately we will not be able to cancel and refund orders for any reason. We will only be able to cancel a transaction if we haven't yet started production and are notified within the first 3 days of the purchase and will incur a £20 cancellation fee. If you received the product from us and realise you ordered the wrong size, unfortunately we will be unable to refund or exchange the item. As stated above, we cut up and use authentic designer material which can be costly for use if we have started production on your custom made item. For this reason we ask you please ensure your size and/or option is correct before to making the purchase. Once you make a purchase you are agreeing to our terms and conditions. We reserve the right to change the terms and conditions at anytime without notice.